K4 News

London, KY, March 2011 – The Transportation Security Administration (TSA), an agency of the U.S. Department of Homeland Security, taps K4 to keep TSA’s public call center open for 12 hours a day, M-F, up four hours from its previous eight (8) hour per day service window. Each of K4’s new customer service representatives will complete an intensive three-week training and the force must be prepared to field 25,000 calls per month.

Chairman of the House Appropriations Committee, Congressman Hal Rogers, recognized K4 Solutions for its service to TSA and for bringing abundant job opportunities to the economically depressed area of London, KY.

K4 currently manages and operates a state of the art call center for TSA and is thrilled at the opportunity to provide additional service for the agency. “It is exciting to be an integral member of such an important aspect of TSA’s mission. This additional work highlights our ability to manage a highly secure, highly trained workforce on a very visible program,” says Andy Marshall, K4 Program Manager.

Founded in 2001, K4 Solutions is a fast-growing provider of IT and Management Services to Government clients.  An 8(a), woman-owned small business, K4 often supports mission-critical programs. Integrating cutting edge technology with sound management strategies, K4 consistently provides quality service to its valued customers.