Focus Customers

Since our inception, K4 has responded to the specialized needs of the Federal Government. We form trusted partnerships allowing our clients and our company to share accountability, innovation and expertise, making our combined mission more efficient and successful.

Department of Homeland Security
K4 manages the Transportation Security Administration’s (TSA) largest public-facing call center. Receiving over 1,000 emails and 1,600 calls daily, we maintain IT systems with the highest security protocols. The state of the art call center is available to the public twelve (12) hours a day, seven (7) days a week.

Department of Health & Human Services
K4 works closely with HHS in managing internal communications and developing web portals for the Agency for Healthcare Research and Quality (AHRQ), developing SharePoint portals, monitoring and evaluating grant programs for the Health Resource and Services Administration (HRSA) and has staffed, trained, and managed over 800 customer service representatives (CSRs) for the Centers for Medicare & Medicaid Services (CMS).

Department of Commerce
Our programs at US Patent and Trademark Office (USPTO) involve life-cycle processing of over 3,000 Trademark applications per year, including scanning, indexing, web portal design and development, as well as Human Resource Support Services (HRSS). We maintain approximately 40,000 employee records annually, while ensuring all new personnel records are active and protected within the paper-based and electronic (eOPF) environments.

Department of State
K4 Solutions currently supports the Department of State (DoS) mission of creating a more secure, democratic, and prosperous world through three (3) different programs. Working with the Bureau of Consular Affairs (CA), the Bureau of Administration (A) and the Bureau of Education and Cultural Affairs (ECA), we help manage logistics and obtain over 1,000 visas and passports annually for foreign nationals and US citizens.

Department of Agriculture
K4 provides call center, data intake, and fulfillment services for the USDA’s SNAP program, supporting efforts to deliver healthy food to more than 46 million people each month.

Department of Defense
K4 provides mission-critical services for US Air Force (USAF) and US Army customers, providing Tier-2 help desks, systems design, and network engineering for bases nationwide.

K4 Solutions | 8300 Boone Blvd, Suite 200, Vienna, VA | Tel (703) 448-4860 | Fax (703) 448-3405